Client FAQs

FAQs

Client FAQs

CONSIGNORS FAQs

How do I make a purchase?

1

Search for the items you want on the website, click on the “add to basket” icon and then proceed to checkout to continue with your payment.
Do I need to register before placing an order?

2

Registering through your email is required to place an order. Just fill in your information, submit, then browse through our website to purchase whatever you like.
Is my personal information kept private?

3

Absolutely! We take our data protection seriously. For more information, please read our privacy policy.
I forgot my password what do I do?

4

To re-set your password, click on the ‘forgot password’ icon and enter the email address you used to setup your account. Then click submit and an email will be sent to you with a new password. You can edit the new password inside your profile.
How can I get help if I have any questions?

5

Our team is happy to help. You can contact us in one of these three easy ways: 1. Chat via Whatsapp on +961 76 769398 2. Call us on +961 76 769398/ +961 1 973197 3. Email us at customercare@garageLuxe.com
Do I know how much shipping will cost before I order?

6

Shipping within Lebanon is free of charge. For shipping abroad, choose your item, proceed to checkout and check your shipping cost before you proceed with the payment.
How much taxes and charges will I have to pay?

7

Taxes and charges depend on the shipping destination you have selected. For further information, contact your local office.
Which shipping carrier does GarageLuxe use?

8

GarageLuxe has partnerships with Aramex and DHL, two of the leading global logistics providers to ensure that all items arrive safely to their new owner.
What payment methods does GarageLuxe accept?

9

We accept Visa, MasterCard, and American Express. If you live in Lebanon, you can also visit our showroom and pay by cash or credit card. Payment facilities are available, with a 25% down payment and a two-month grace period, whereby you will receive your item when the full amount is settled.
Can I see the item before I purchase it?

10

Yes you can! If you live in Lebanon, you can visit our showroom and view all the items available for sale.
What is the return policy?

11

GarageLuxe does not accept any returns. Any purchase you make is considered a final sale. We accept exchange of an item for our clients who are based in Lebanon within 48 hours from the purchase date. The item should be in the same condition as purchased and the GarageLuxe tag should still be attached to the item.
Can I change my order after being placed?

12

Kindly contact us by phone on +961 7676 9398 or email us at customercare@garageluxe.com, our team will help you change your order if it hasn’t been sent out for shipping.
Are all items used?

13

All items on the website are listed as preowned, but we do also have some items that are brand new. We state the condition of the item in the item’s description.
What is the quality control process?

14

Our team takes the quality and condition of the items we sell very seriously. Each item goes through a quality control check before consignment. Every item should be hygienic, on trend, and fits our quality standards.
How can I be sure that my item is authentic?

15

GarageLuxe prides itself with its thorough authentication process. Every item is checked by our in-house & outsourced experts. We guarantee that every item is 100% authentic. Should one item have slipped through any vigorous investigation we offer 100% money back guarantee if proven by a certified authenticator.
Do the items come with authenticity card or certificate?

16

Not all brands produce authenticity cards and certificates. All items however go through an authentication process, certifying that items are authentic prior to showcasing them for sale.
What conditions are the items sold at GarageLuxe?

17

We use the following categories to describe the condition of each item: Brand New/Pristine/Excellent/Very Good/Good
Does GarageLuxe have a seasonal sale?

18

All items at GarageLuxe are already discounted. However we do review our prices periodically and reduce prices of select items.
What if the item I want isn’t available or was already sold?

19

If there is an item that you wish for that is sold out or not in your size, click on the ‘notify me’ button and you will receive an email once the item is back in stock. For any item that you wish to purchase and you cannot find on our website, kindly contact us so that we may add the item to your ‘wish list’, and once the item is in stock, we will let you know via email.